Privacy policy
PRIVACY POLICY
Last updated: 28 January 2026
Data Controller
Päkätin
Trade name: WilliWilla
Business ID: 1529707-0
Vanumammantie 15 A
24260 Salo
Finland
Email: williwilla.handmade@gmail.com
Phone: 050 568 8880
This privacy policy describes how we process your personal data when you use the WilliWilla online store, make purchases, or contact us. Our online store operates on the Shopify platform, which processes personal data as a technical service provider on our behalf.
What personal data we collect
We may collect the following data: name, address, delivery and billing address, email address, phone number, payment details via payment service providers, order and purchase history, messages you send us, IP address, and technical information related to your browser and device. We do not collect unnecessary personal data.
Purposes for which we use your data
We use your personal data to process and fulfil orders, process payments, provide customer service and communication, handle returns and complaints, meet statutory obligations, and develop the online store. If you have given your consent, we may also use your email address for marketing communications. You may withdraw your consent at any time.
Disclosure of personal data
We only disclose data when necessary for the operation of the online store. Data may be disclosed to Shopify as the e-commerce platform, payment service providers, shipping companies for order delivery, and for accounting and statutory obligations. We do not sell your personal data to third parties.
Data retention
We retain personal data only for as long as necessary. Order and accounting data is retained in accordance with accounting legislation. Data related to customer service is retained for a reasonable period.
Cookies
The online store uses cookies to enable the functioning of the service, maintain the shopping cart, and improve the user experience. Shopify and any analytics tools may use cookies to support the operation and development of the website. You can manage cookies through your browser settings.
Data security
We use appropriate technical and organisational safeguards to protect personal data. The online store operates via a secure HTTPS connection.
Your rights
You have the right to be informed of what personal data is stored about you, to request correction of data, to request deletion of data within the limits permitted by law, to object to the processing of data in certain situations, and to withdraw marketing consent at any time. You may exercise your rights by contacting us by email at williwilla.handmade@gmail.com. You also have the right to lodge a complaint with the Data Protection Ombudsman.
International transfers
As our online store operates on the Shopify platform, data may also be processed outside the EU. Shopify complies with applicable data protection regulations and uses approved transfer mechanisms.
Changes to the privacy policy
We may update this privacy policy as needed. The current version is always available on our website.